RxnCure Shipping Policy

Introduction

Welcome to RxnCure, operated by Vitmeds India Private Limited. We understand that timely, secure, and efficient delivery of your healthcare products and services is crucial. Our Shipping Policy is designed to provide you with detailed information on our diverse shipping practices and procedures, ensuring clarity and confidence as you shop with us.

Scope

This Shipping Policy applies to all products and services purchased through RxnCure, including prescription medications, non-prescription items, healthcare devices, and diagnostic services. We are dedicated to handling each order with the utmost care and efficiency, respecting your specific needs and delivery expectations.

Shipping Services and Delivery Coverage

• Geographic Coverage: RxnCure ships products across various regions, providing broad coverage to meet the needs of our diverse customer base. Specific details about geographic restrictions or limitations are provided during the checkout process.
• Carriers: We partner with reputable carriers to ensure safe and reliable delivery of your orders. The choice of carrier may vary based on the delivery location and the type of products ordered. For same-day and next-day deliveries, we utilize our own RxnCure Delivery App personnel in addition to third-party service providers to enhance our delivery capabilities.
• Service Levels:

• Standard Shipping: Designed for less urgent deliveries, this option ensures cost-effective delivery typically within 5-7 business days.
• Expedited Shipping: For urgent needs, expedited shipping guarantees faster delivery, usually within 2-3 business days.
• Same-Day Delivery: Available in select areas, this service guarantees delivery on the same day as the order placement. This service is provided by our onboarded delivery personnel via the RxnCure Delivery App or through capable third-party service providers, depending on the location.
• Next-Day Delivery: Primarily handled by our own RxnCure delivery personnel with occasional assistance from third-party couriers, ensuring your order is delivered by the next business day.

Shipping Procedures and Timelines

Order Processing:

• Timing: All orders are processed within 24-48 hours of order confirmation, depending on stock availability and verification of payment details. Orders placed during weekends or public holidays are processed on the next business day.
• Confirmation: You will receive an order confirmation email detailing the expected shipping timeline and tracking information, once your order is processed.

Shipping Options:

• Standard Delivery: Utilizes third-party courier services to deliver items typically within 5-7 business days. This service is ideal for customers not requiring urgent delivery.
• Expedited Delivery: This service is facilitated through courier partners for faster delivery, usually within 2-3 business days. It is suitable for customers needing a quicker delivery than standard options.
• Same-Day Delivery: Available for certain locations where orders are delivered on the same day as the order is placed. This service is provided either by our onboarded delivery personnel via the RxnCure Delivery App or through third-party service providers.
• Next-Day Delivery: Primarily handled by our RxnCure delivery personnel with occasional support from third-party couriers, ensuring that orders placed are delivered by the next day.

Shipping Costs:

• Standard Shipping: May be offered free based on promotional criteria or order value thresholds. Otherwise, a nominal fee is charged based on the weight, size, and destination of the order.
• Expedited Shipping: This is charged based on the urgency and destination of the order, with specific costs calculated and presented at checkout.
• Same-Day and Next-Day Delivery: These options may incur additional charges depending on the order size and delivery location. Pricing details are provided during the checkout process or can be viewed on our pricing page.

Bulk Orders and Special Items:

• Handling: Orders requiring special handling such as very heavy items or temperature-sensitive products may entail additional charges, which are communicated during the ordering process.
• Restrictions: Some products may be subject to shipping restrictions based on their nature or the regulations applicable to the destination.

Packaging, Handling, and Insurance

Packaging Standards:

• Safety and Compliance: At RxnCure, we adhere to strict packaging standards to ensure that all items are delivered in secure, tamper-evident packaging. This is especially critical for healthcare products, which require additional safety measures to maintain their integrity and compliance with health regulations.
• Eco-Friendly Materials: We are committed to sustainability and use recyclable or biodegradable materials whenever possible, minimizing environmental impact while maintaining package safety and integrity.

Handling Procedures:

• Temperature Control: For products that require specific temperature conditions, such as certain medications and biologics, RxnCure uses specialized packaging technologies including insulated boxes and cold packs to maintain appropriate conditions during transit.
• Special Handling for Fragile Items: Products identified as fragile are packed with additional protective materials and are clearly labeled to ensure careful handling by our shipping partners.

Shipping Insurance:

• Coverage Options: RxnCure offers customers the option to purchase shipping insurance for their orders at an additional cost. This insurance covers potential damage or loss during transit, providing peace of mind, especially for high-value or critical items.
• Claim Process: In the event of a claim, customers are required to notify RxnCure within 48 hours of receiving a damaged item or in the case of non-delivery, within 5 days from the expected delivery date. Detailed instructions for filing a claim are provided with each insured shipment.

Tracking and Updates:

• Real-Time Tracking: Every shipped order comes with a tracking number provided by our shipping carriers. Customers can use this number to track their shipment's progress through the carrier's website or through the RxnCure customer portal.
• Notification System: RxnCure keeps customers informed with regular updates regarding the status of their shipment via email or SMS, including any changes or expected delays.

Managing Delays and Resolving Delivery Issues

Handling Delays:

• Communication: RxnCure is committed to maintaining transparent communication with our customers. Should there be any unexpected delay in your shipment, we will inform you promptly via email or SMS, providing updates and revised delivery timelines.
• Customer Support: Our dedicated customer service team is available to address any concerns you might have regarding delivery delays. We aim to provide timely solutions and alternative options if necessary, to mitigate any inconvenience.

Resolving Delivery Issues:

• Lost or Damaged Packages: In the rare event that your package is lost during transit or arrives damaged, RxnCure takes full responsibility to investigate, resolve, and, if necessary, resend the order or process a refund. Please report any such issues within 48 hours of the scheduled delivery time for prompt resolution.
• Incorrect Deliveries: If you receive a product that differs from what was ordered, please contact our customer service team immediately. We will arrange for the incorrect item to be picked up and the correct item to be delivered at no additional cost to you.

Reporting Process:

• Immediate Notification: For any issues related to delivery, such as non-receipt of goods, damaged items, or incorrect products, customers are encouraged to notify us immediately via our customer support channels detailed below.
• Documentation: We may ask you to provide photographs of the damaged or incorrect item to help expedite the resolution process.
• Follow-Up: Once a report is made, our team will follow up with detailed steps for returning the incorrect or damaged item, and information on the replacement or refund process.

Customer Service Contact Information:

• Email: care@rxncure.com
• Phone: +918109802468
• Online Support: Available through our website and mobile app, where you can directly message our support team for quick assistance.

RxnCure is committed to ensuring that each customer's shipping experience is smooth and positive. We understand the importance of receiving your healthcare products on time and in perfect condition, and we strive to uphold these standards in every delivery. By establishing clear protocols and a dedicated support system, we aim to swiftly address and rectify any shipping or delivery issues that may arise.