RxnCure Return and Refund Policy

Introduction At RxnCure, operated by Vitmeds India Private Limited, your health and satisfaction are paramount. We aim to provide a transparent, fair, and straightforward shopping experience, ensuring you can shop with confidence.

Scope This policy applies to all products and services provided by RxnCure, which includes:

• Prescription medications
• Non-prescription items
• Healthcare devices
• Telemedicine
• Diagnostic services

Product Categories and Return Eligibility

• Prescription Medications: Due to health and safety reasons, all dispensed prescription medications are final sale and non-returnable.
• Non-Prescription Products:

• Personal Care and Hygiene: Items such as oral care products and menstrual care products are returnable only if unopened, adhering to health and safety standards.
• Sexual Health: Products are returnable if unopened; opened items are non-returnable due to hygiene concerns.
• Baby and Child Care: Items like diapers and baby lotions can only be returned if unopened, to ensure the safety and well-being of our youngest customers.
• Healthcare Devices: Devices such as blood pressure monitors and glucose meters are returnable if unopened. Opened items may be eligible for return under warranty conditions if they are defective.
• Over-the-Counter (OTC) Medicines: Unopened OTC medications can be returned. Opened packages are non-returnable due to health regulations.

Non-Returnable Categories

• Very Heavy Items: Products like hospital beds or motorized wheelchairs are non-returnable due to logistical challenges.
• Temperature-Controlled Products: Items requiring specific storage conditions, such as certain biologics, are non-returnable once shipped.
• Products with Expiry Dates: Items that are near or past their expiration date are non-returnable to ensure customer safety.

Process for Returns and Refunds

1. Initiation:

• Online Request: Begin your return or refund process through our website or mobile app. You will need to provide your order details and specify the reason for the return.
• Customer Service: Alternatively, you can reach out to our customer service team via email or phone for assistance. We will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which is essential for processing your return.

2. Shipping:

• Packaging: Carefully package the item in its original packaging to ensure it is well-protected during transit. Include all accessories, manuals, and parts that came with the product.
• Label and Ship: For items eligible for return:

• Home Pick-Up: We aim to offer a home pick-up service for items eligible for return, such as defective or incorrect products, at no additional cost to you. Our team or a designated partner will collect the package directly from your location.
• Prepaid Shipping Label: If home pick-up is not feasible, RxnCure will provide you with a prepaid shipping label. Attach this label to your package and drop it off at the designated shipping carrier’s location.

3. Inspection:

• Receipt and Review: Upon receipt, our team will inspect the returned item to ensure it meets our return conditions, which typically takes 3-5 business days.
• Eligibility Confirmation: Items must be in their original condition and, for certain categories, unopened. Products that do not meet these criteria may not be eligible for a refund.

Customer Responsibilities:

• Initiating a Return: If you need to return an item, ensure you initiate the process as described, either through our website, app, or by contacting customer service.
• Preparing for Pick-Up or Shipping: Ensure the item is securely packaged in its original packaging with all accessories, manuals, and parts included. If a return inspection is expected during pick-up, prepare the item for a quick assessment by our partner.

4. Refund Processing:

• Approval: Once the return is approved based on our inspection, we will process your refund to the original payment method.
• Timing: Please allow 7-10 business days for the refund to appear in your account.
• Notification: You will receive a confirmation email once your refund has been processed.

Exceptions and Special Considerations:

• Defective or Incorrect Items: If you receive a defective item or an incorrect product, please contact us within 48 hours of delivery. RxnCure will prioritize resolving such issues, including covering all shipping costs and expediting the refund or exchange process.
• Manufacturer Defects: For healthcare devices experiencing technical defects under warranty, RxnCure will assist in facilitating communication with the manufacturer to ensure a resolution.
• Diagnostic Lab Services: Services can be canceled with a full refund only if the appointment has not been scheduled. Once an appointment is scheduled, the service becomes non-cancellable.

Additional Information:

• Customer Cooperation: We appreciate your cooperation and understanding in cases where direct pick-up may not be available, ensuring that every return or refund is handled with care and efficiency.
• Seamless Experience: RxnCure strives to provide a seamless return experience. The availability of home pick-up options, along with preliminary inspection, highlights our commitment to customer convenience and satisfaction.

Contact Information: For any queries or further assistance regarding returns and refunds, please reach out to our customer service team:

• Email: care@rxncure.com
• Phone: +918109802468

RxnCure is committed to ensuring your experience is as smooth and positive as possible. By clearly outlining the steps and considerations for returns and refunds, we help ensure that you feel supported and valued throughout every interaction with our services.