RxnCure Payment Policy

Introduction

Welcome to RxnCure, a distinguished provider of health-related services, operated by Vitmeds India Private Limited. This Payment Policy outlines the methods and procedures for making payments on the RxnCure platforms, including our website and mobile applications. We aim to ensure a seamless and secure transaction process, giving you clarity and confidence as you access our services.

By using any part of our services, you agree to the terms laid out in this Payment Policy, which is crafted to facilitate your understanding of our financial operations. The following sections will detail the available payment methods, security measures, and guidelines for handling payment modifications, cancellations, and overdue payments.

Available Payment Methods RxnCure offers a variety of payment methods to accommodate the diverse needs of our customers. Ensuring secure and convenient transactions is our top priority.

• Credit Cards: We accept major credit cards including Visa, MasterCard, and American Express. All credit card transactions are secured and encrypted.
• Debit Cards: Payments can also be made using debit cards issued by major banks.
• Net Banking: Customers can pay directly through their bank accounts using the net banking option.
• Digital Wallets: We support several popular digital wallets for quick and easy payments.
• UPI (Unified Payments Interface): Facilitates instant bank transfers using a mobile platform from any participating bank.
• Cash on Delivery (COD): Available for certain regions and order types, allowing customers to pay in cash upon receipt of their orders.

Each payment method is subject to verification and may be subject to denial based upon conditions at the time of purchase. RxnCure takes steps to ensure that all payment methods comply with local regulations and provide secure transactions for our customers.

Payment Security, Billing Information, and Dispute Resolution

Payment Security

• Security Measures: At RxnCure, we prioritize the security of your financial information. We implement advanced encryption and fraud detection technologies to protect all transactions on our platforms. Our secure server encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
• Compliance: We adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) to create a secure environment for credit and debit card transactions.

Billing Information

• Accuracy of Information: It is vital that you provide current, complete, and accurate purchase and account information for all transactions at RxnCure. You must promptly update all information to keep your billing, and contact data current, complete, and accurate (such as a change in billing address, card number, or expiration date), and you must promptly notify us if your payment method is canceled (e.g., for loss or theft).
• Receipts: Upon completing a transaction, you will receive an email confirmation containing your purchase details and receipt.

Dispute Resolution

• Reporting Issues: If you believe there are errors or unauthorized charges in any transaction involving our services, you must contact us immediately but no later than 60 days after the disputed transaction occurred.
• Investigation and Resolution: Upon receiving a dispute notification, RxnCure will initiate an investigation. We endeavor to handle all disputes expeditiously and fairly. Users are encouraged to correspond with our customer service team, who will guide them through the resolution process.
• Refund Process: If a transaction is deemed incorrect or unauthorized, appropriate measures will be taken to refund the charged amount in a timely manner. This will be processed back to the original method of payment unless otherwise specified.

Contact Information for Billing Support

• Email: billing@rxncure.com
• Phone: +918109802468
• You may reach out to our dedicated billing support team for any inquiries or assistance related to your transactions. Our team is available from 10 AM to 6 PM, Monday through Friday.

Payment Modifications, Cancellations, and Overdue Payments

Payment Modifications

• Changing Payment Details: You can change your payment method at any time through your account settings on the RxnCure website or mobile app. It is important to update your payment details promptly to avoid service interruptions.
• Adjustments: If there is a need to adjust payment due to an error or a change in service terms, RxnCure will notify you in advance, allowing you to review and accept the changes before they take effect.

Cancellations

• Service Cancellation: You may cancel any ongoing service or subscription at any time through your account interface. Cancellation will become effective at the end of the current billing cycle, and you will not be billed thereafter.
• Refund Policy: In case of cancellation, RxnCure’s refund policy as stated in our Terms of Service will apply. Refunds for canceled services are processed based on the unused portion of the service, subject to any specific terms that were agreed upon at the time of purchase.

Overdue Payments

• Handling Overdue Payments: If a payment fails due to insufficient funds, credit limit issues, or outdated payment information, RxnCure will notify you and temporarily suspend the service until the issue is resolved.
• Late Fees: If your payment is overdue, RxnCure may impose a late fee and/or other charges as deemed appropriate. Continued non-payment will result in the termination of subscribed services after a given grace period.
• Collection Efforts: For significantly overdue accounts, RxnCure reserves the right to initiate collection efforts, which may include third-party collection agencies. We strive to handle collections with sensitivity and respect for your circumstances, and we encourage open communication to resolve payment issues.

Contact Information for Payment Concerns

• If you have any questions regarding your payments, billing, or the cancellation process, please contact:

• Email: paymentsupport@rxncure.com
• Phone: +918109802468

• Our customer support team is dedicated to assisting you with any payment-related queries and will guide you through resolving any issues you may encounter.