Privacy Policy

Effective date: 17 November 2025  |  Last updated: 17 November 2025

This Privacy Policy explains how RxnCure, a digital healthcare platform by Vitmeds India Private Limited (“Vitmeds”, “we”, “us”, “our”), collects, uses, shares and protects your information when you visit our pre-launch website or interact with our services.

1. Scope & Applicability

This Policy applies to information collected through our website rxncure.com and any related landing pages, forms, email interactions, or pre-launch campaigns (together, the “Website”). Once the full RxnCure platform (apps and panels) is launched, this Policy may be updated or supplemented by additional product-specific notices.

We aim to comply with applicable Indian laws, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as and when notified and in force.

2. Information We Collect

2.1 Information You Provide Directly

Examples include:

• Contact details such as name, email address, phone number.
• Information you provide when you join our waitlist, submit partnership enquiries, or contact us for support.
• Feedback, survey responses, or other communication you choose to share with us.

2.2 Information Collected Automatically

When you use our Website, we may automatically collect certain technical information, such as:

• Device and browser information (type, version, operating system).
• IP address, approximate location, and language settings.
• Pages viewed, time spent, referring URLs, and clickstream data.
• Cookie identifiers and similar technologies, where used.

2.3 Information from Third Parties

During and after launch, we may receive information from partners such as pharmacies, diagnostic labs, doctors, or payment processors, for example:

• Verification details and documents of partners.
• Transaction-related data (orders, payments, refunds) routed via our platform.

3. Purposes of Processing

We use your information for the following purposes:

• To operate and improve the Website and upcoming RxnCure services.
• To send you launch updates, product information, and responses to your enquiries or partnership requests.
• To comply with legal and regulatory requirements, including record-keeping.
• To protect our rights, prevent fraud, and ensure platform security.
• To analyse usage patterns (in aggregated or de-identified form) to plan our product roadmap and operations.

4. Legal Bases (Grounds) for Processing

Depending on the context, we may process your personal data based on one or more of the following grounds:

• Your consent (for example, when you join the email waitlist).
• Performance of a contract or steps taken at your request prior to entering into a contract (for example, partner onboarding discussions).
• Compliance with legal obligations (for example, regulatory reporting or responding to lawful requests).
• Legitimate uses consistent with your reasonable expectations, such as improving our services, securing the platform, or preventing misuse.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers who perform services on our behalf, such as hosting, email delivery, analytics, or customer support, under appropriate confidentiality and data-protection obligations.
• Business partners (for example, pharmacies, labs, doctors, emergency partners) as required to provide services you have requested, once the platform is live.
• Advisors and auditors (legal, tax, compliance, financial) for legitimate business purposes.
• Authorities or third parties when required by law, regulation, legal process, or to protect rights, safety, or property.
• Corporate transactions such as mergers, acquisitions, or restructuring, where data may be transferred subject to appropriate safeguards.

6. Data Storage, Security & Retention

We use reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, misuse, or alteration. However, no system can be guaranteed as 100% secure.

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and applicable laws.

7. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you.
• Request correction or updating of inaccurate or incomplete data.
• Withdraw consent for processing where our processing is based on your consent.
• Request deletion of your data, subject to legal or legitimate retention requirements.
• Object to or restrict certain processing, where permitted by law.

To exercise these rights, please write to us using the contact details below. We may need to verify your identity before responding.

8. Children’s Privacy

Our pre-launch Website is not intended for children under 18 years of age. Once live, clinical services for minors will only be provided via lawful guardian-mediated consent flows. If you believe a child has provided us with personal data without appropriate consent, please contact us so that we can take necessary steps.

9. Cookies & Similar Technologies

We may use cookies and similar technologies to improve your browsing experience, understand Website usage, and remember certain preferences. You can modify your browser settings to block or delete cookies, but some features of the Website may not function properly as a result.

10. International Transfers

Our infrastructure, service providers, or partners may be located outside your state or country. Where such transfers occur, we will take reasonable steps to ensure that your personal data receives a comparable level of protection as required under applicable Indian law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. The “Effective date / Last updated” above indicate when the Policy was last revised. Your continued use of the Website after any update constitutes your acceptance of the revised Policy.

12. Contact & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Vitmeds India Private Limited
HD-264, Oberoi Commerz II, 20th Floor, Oberoi Garden City,
Goregaon East, Mumbai, Maharashtra 400063, India.
Email: support@vitmeds.com

You may also write to our designated Grievance Officer:
Grievance Officer: Mr. Abhishek Tiwari
Email: care@rxncure.com

This document is provided for general information and does not constitute legal advice. Please consult your legal advisor before relying on this Policy for compliance purposes.